MT COOK LODGE & MOTELS is committed to ensuring your
personal information is protected. MT COOK LODGE &
MOTELS understands and appreciates you are concerned about
your privacy and about the confidentiality and security of
will explain how we go about treating your personal
specific and additional privacy provisions, which apply to our
collection and use of your personal information e.g. information
provided when entering a competition, subscribing to a newsletter,
or participating in a survey. If there is any inconsistency between
provisions, the specific and additional provisions will
The information we collect about you
The types of personal information we collect about you will
depend on what services you use or products you acquire. This may
include collecting your name and address, your email address, your
contact address, credit card details and, where you have the option
to comment on our services or products, whatever other information
you choose to supply to us.
Online Credit Card Security
Payments are processed through the secure Windcave Payment
Gateway system. Any credit card details stored for payments are
done so on the Windcave system. No credit card information is
stored by us and Windcave protects personal information - at a
minimum - to the Payment Card Industry Data Security Standards
("PCI-DSS"). For further information, refer to Windcave's privacy
How we use your information and whom we may disclose it
The information that we collect about you is used to help you
access the services or acquire the goods that MT COOK LODGE &
MOTELS provides more easily. The information we collect from
you is strictly confidential. We do not sell, rent, loan, trade or
lease the addresses stored in our database to any third parties. We
may disclose the personal information, other information or data we
collect from you if:
- You give us your consent.
- You would reasonably expect us to disclose it for another
purpose, and that other purpose is related to the purpose specified
to you at the time of collection.
In this way we may use your information to send you out
promotional material, which you may find of interest. If you do not
wish to receive any of this material you may simply choose to
"unsubscribe" from our mailing lists and no further material will
be sent to you.
Access and Contact
Any personal information that we collect about customers including
email addresses will be kept in a database of the relevant MT COOK
LODGE & MOTELS Company.
Our security procedures
Once we receive personal information from you, we take all
reasonable steps to ensure that all information we collect, use or
disclose is accurate, up to date and stored in a secure environment
and accessed only by authorised persons.
We take the privacy of your information seriously and it is
important that you understand how we manage your personal
information. If you have any questions or comments in relation to
personal information or update it please contact us at firstname.lastname@example.org or by mail addressed
to: Privacy, MT COOK LODGE & MOTELS, Private Bag, Aoraki Mt
You should provide us with as much detail as possible about the
particular information sought, in order to help us retrieve it. An
access fee may be charged. If MT COOK LODGE & MOTELS does
not allow you to access your personal information we will provide
you with the reasons for our decision.
MT COOK LODGE & MOTELS operated
The Hermitage Hotel, Glacier Explorers, Tasman Valley 4WD &
Argo Tours, Sir Edmund Hillary Alpine Centre, Big Sky Star
MT COOK LODGE & MOTELS Companies adhere to the
following Privacy Principles:
- MT COOK LODGE & MOTELS Companies only collect personal
information by fair, lawful and non-intrusive means.
- MT COOK LODGE & MOTELS Companies only use or disclose
information for the purpose for which it was collected unless the
person has provided permission to send direct marketing
- MT COOK LODGE & MOTELS Companies take reasonable steps
within the boundaries of accepted everyday work practises to ensure
that the personal information it collects, uses or discloses is
accurate, complete and up-to date.
- MT COOK LODGE & MOTELS Companies implement systems
that protect the personal information it holds from misuse and loss
and from unauthorised access, modification or disclosure.
- MT COOK LODGE & MOTELS Companies have a policy
document outlining its information handling practices and make this
available to anyone who asks.
- MT COOK LODGE & MOTELS Companies provide printed and
digital means for individual access to personal information it
holds about that individual on request.
- MT COOK LODGE & MOTELS Companies do not adopt, use or
disclose, an identifier that has been assigned by a Commonwealth
- MT COOK LODGE & MOTELS Companies do provide methods
for customers to interact anonymously whenever it is lawful and
practicable to do.
- MT COOK LODGE & MOTELS Companies only transfer
personal information to a recipient in a foreign country in
circumstances where the information will have an appropriate level
- MT COOK LODGE & MOTELS Companies do not collect
sensitive information unless the individual has consented, it is
required by law - or in other special specified circumstances, for
example relating to health services provision and individual or
public health or safety.
Third Party Websites
MT COOK LODGE & MOTELS cannot control and is not
responsible for the collection of personal information by
third-party websites, including websites owned or controlled by
hotel room sellers, travel companies, or other distributors or any
websites not controlled or authorized by MT COOK LODGE &
MOTELS. Customers may be able to access third-party websites
through links on the MT COOK LODGE & MOTELS websites. Such
third-party websites have their own separate privacy practices. The
Hermitage has no control over and no responsibility or liability
for the practices and policies implemented by such third parties on
their websites. Certain third-party websites may have received
permission from MT COOK LODGE & MOTELS to use MT COOK
LODGE & MOTELS trademarks, but may not provide a link to
directly with such websites to get information about their privacy
practices and policies.
This Policy and Disclosure does not cover customers who enter the
MT COOK LODGE & MOTELS websites through links from non-MT
COOK LODGE & MOTELS sites, such as those of advertisers or
other content providers.